Returns & Exchanges

Last Updated: July 2026

Returns & Exchanges

We want you to feel confident when you shop with Cedar Horizon.

If something isn't right, we'd love the opportunity to make it right. Every order matters to us, and we'll always do our best to provide a fair and thoughtful solution.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

When you reach out, please include:

  • Your order number

  • A brief description of the issue

  • Photos of the item and packaging (if applicable)

We'll review the issue and work quickly to provide a replacement or another appropriate solution.

Returns & Exchanges

Because many Cedar Horizon products are made specifically for you after your order is placed, we generally cannot accept returns or exchanges for:

  • Ordering the wrong size

  • Ordering the wrong color

  • Changing your mind after purchase

Please review product descriptions and sizing guides carefully before placing your order.

Cancellations

If you need to cancel or change an order, please contact us as soon as possible.

If production has not yet begun, we'll do our best to accommodate your request.

Once production has started, changes or cancellations may no longer be possible.

Refunds

Approved refunds will be issued to your original method of payment.

Depending on your financial institution, refunds may take several business days to appear in your account.

Our Promise

At Cedar Horizon, we believe good customer service is part of good craftsmanship.

If there's ever a problem with your order, we'll listen, communicate honestly, and do our best to make things right.

Still Have a Question?

We're always happy to help.

Visit our Come Sit With Us page, and we'll be glad to assist you.

Thank you for supporting Cedar Horizon.

We hope every piece that leaves the Workshop becomes part of your story.